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Wilson Amplifiers Review: The Good, The Bad, & The...Well, Strange

on November 23, 2018

Your Voice, Our Ears, Let's Go

We previously talked about our inclusion to the Inc 5000 Fastest Growing List and how the real star of the show was you, the people who make us possible.

Today, we take a deeper look at customer reviews about our service. With over 3,000 service & product reviews, we feel it's time to highlight a few that made us happy, gave us concern, and others that made us scratch our heads.

Before we start, we like to thank everyone for leaving your reviews & comments.

Good, bad, or ugly, we appreciate ALL of them. Our customer support takes time to read them and see what we're doing right, what we need to improve on, and how we can better serve your needs.

Our motto is clear: Provide solutions. Don't sell boxes.

We're normal folks with a passion for customer service. We're not in the one-and-done business. Making sure that you're satisfied is what fuels us every day (that & Blue Mountain coffee).

As always, these are your complete, unedited customer reviews.

Service Reviews (4.29 of 5) 3050 Reviews

The Good

★★★★★ (5 stars) - Superintendent Bill

11/14/2018

New Installation. Excellent results. Would recommend

Worked, as stated, immediately. The help from Customer Service was outstanding. I talked with two folks and both knew the product and were extremely helpful. A friend called off my recommendation and they were equally impressed. I had several friends that scoffed at the price, but once they saw the results you would have thought it was their idea.

★★★★★ (5 stars) - BMM

10/31/2018

It works!

Seriously. I bought one of these to be able to work on the road from my camper. Web meetings where I need to host and present is part of my job. This baby takes little to no service and give you the "boost". In dead spots once I turned it on- "ding, ding, ding" messages start coming through. Where I would have two bars the weboost jumped me to full bars. Get one.

★★★★★ (5 stars) - Robbie

10/15/2018

Not as hard to install as the other reviews made it seem

I was expecting it to take a full day of work to install. I had this booster up and working before lunch and I was happily texting with a signal that went from 1 bar to 4 bars. I understand this level of improvement is rare but I have a good outside signal to bring into my home. I highly recommend this booster. It's really not hard to set up and install if you can climb on your roof.

★★★★★ (5 stars) -GT in the Icicle Gorge

11/3/2018

WeBoost completely transformed my access to information

Before weBoost the only way to get cell reception was to stand on the roof outside a second floor bedroom. And even with that it was only 1 bar. sometimes 2 bars that came and went at random. Not great, particularly as my cabin is in the remote mountains, completely off grid, and with a penchant for many feet of snow in the long winter. WeBoost has made it so I can sit inside in proximity of the antennae and make/receive phone calls, stream live music and pick up cellular wifi with relative ease. Total gamechanger.

★★★★ (4 stars) -Sig

11/4/2018

works well

for a unit that is powered by 6v works pretty well on average getting a 25-40% increase in signal strength based off CSQ numbers

The Bad (aka Growth Needs)

★★★ (3 stars) - DHB

9/17/2018

I was hoping that the the reception was better

The reception has improved some since I installed the Booster Kit. Not like I was hoping, but it has improved a little. I did take advice from other reviews and purchased the taller antenna. Easy installation.

★★★ (3 stars) - Grey

11/17/2018

Works but not as advertised

This product DOES NOT BOOST the signal! The system takes whatever is outside and brings it inside, if you have bad service outside you will have bad service inside.

★★ (2 stars) - BJ

10/3/2018

Difficult to set up

I've had the product now for two or three weeks I'm still trying to figure out the best way to attach it to my roof line to see if I can get a better signal. So far even having a friend hold it up there I do not see a significant improvement in my signal on my phone. I guess I should have investigated this a little bit more than what I did.

★★ (2 stars) - Not Happy

10/1/2018

Not what I was expecting

My installation was difficult, since it wa on a 2 story house, required scaffolding etc. My dissatisfaction was, after a difficult install the coverage was not what I expected.. I bought a booster that was to cover 5000 square feet. I have 1200 sq ft down stairs and a deck. I do not coverage in parts of my house.

The Head Scratchers (aka I Need a Raise)

★★★ (3 stars) -Captain Toplikar

Who,s who?in this New World of equity raider buy out,s!

"I went to buy a {good old} Wilson Electronics cell amplifier.

I allready own three,but all 2g-3g old style. I wanted a new 4GLTE for internet work. I searched Google for that and came up with a store called" Signal Boost".

It appears Wilson electrornics ,is now called -"-We Boost"-- also--,and "Signal Boost"{same address& phone, #s,and" Silk World" too,and are also selling amplifiers under other names.ect, hi boost,and sure call.-- all made in China ,allthough not marked on the product{ae--US CUSTOMS LAW}

It appears that Mitt Romneys son is involved in this over sea,s ship jobs out to China ,and try to hide it ."

[Editor's Note: We assure you that Wilson Electronic & weBoost products are made in the USA and that we have no involvement with Mitt Romney or his son.]

Takeaways

With a rating of over 4.3 stars out of 5, you'd think we'd be pretty satisfied, but we're not.

That's because we think the majority of negative reviews mostly come from two issues: underperforming coverage area, and incorrect installation.

So we've started to recommend customers to do these 4 things:

1) Find their cell phone signal strength in dB values.

2) Understand what a signal booster can & can't do.

3) Take advantage of our DISH Home Installation Service if necessary (available only in select zip codes).

4) Contact us by email: sales@wilsonamplifiers.com or call: 1-800-568-2723.

By doing at least the first two steps, we feel we can customers have more realistic expectations about their improved coverage area or whether or not a signal booster can work for them. Customers that take advantage of the third step can be sure their booster will be installed correctly, and

Again, our motto: Provide solutions. Don't sell boxes.

We strive to be the best to serve and thanks to your feedback it helps us get one step closer.

Thanks for reading.


Want to learn more about cell phone boosters? Read more with our definitive guide:


How We Can Help:

Wilson Amplifiers is the leading provider of cell phone signal boosters. They amplify 3G & 4G LTE for any phone with any carrier for home, office, or vehicle.

  • Free consultation (ask us anything) with our US-based customer support (sales@wilsonamplifiers.com).
  • Free shipping.
  • Better signal or money-back guaranteed.

We want everyone to be satisfied, so we provide lifetime technical support and a 2-year warranty.

Read real reviews from our customers.

Ask us anything and we'll be glad to help.

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About

WilsonAmplifiers is an authorized weBoost distributor operating in the Houston area since 2011.


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information, please call us at
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or email at sales@wilsonamplifiers.com.
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