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Wilson Amplifiers Customer Service FAQ

21st Aug 2020 by Alex Baker
Wilson Amplifiers Customer Service FAQ
We provide answers to our most common Customer Service questions.

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Manage Your Wilson Amplifiers Account

How Do I Register a Wilson Amplifiers Account?

Create an account here.

Registering an account with us has numerous benefits:

  1. Order tracking
  2. Personalized messages pertaining to your orders
  3. Faster checkout process
  4. Multiple shipping addresses
  5. Access to our Referral and Rewards program

How Do I Create or Change My Password?

Change or reset your password here.

Enter the email you used to create the account, and you should receive a notification at that address with a new login.

How Do I Change My Address or Add a New One?

  1. Log into your account
  2. Then click on 'Add/Edit Address' under Address Book
  3. Now you can change or add additional addresses!

Your Recent and Completed Orders

How Do I Place an Order?

You can place your order online at wilsonamplifiers.com or call in at 1-800-568-2723 to speak to our customer support.

Will I Get a Confirmation of My Order?

Yes, you will be emailed a confirmation after placing an order. If you have created an account, you can also login to view your order details.

Can I Make Changes to My Order?

We normally ship same day, with items typically shipping from our warehouse at 3PM Central Monday through Friday.

If it’s well before that time, we highly recommend calling 1-800-568-2723 to speak to our customer support. Or, you can email us at support@wilsonamplifiers.com.

Can I Track My Delivery?

We email tracking information after the item ships. If you have created an account, you can also login to see basic shipping information.


Payment Information

What Types of Payment are Accepted?

We accept most major credit cards (Visa, Mastercard, American Express, and Discover) as well as Paypal, personal and corporate checks. We also offer financing through Affirm.

Are Taxes, Customs Charges and/or Import Duties Included?

For US customers, taxes are charged at checkout based on shipping address from the following states:

  • Arizona
  • Arkansas
  • California
  • Colorado
  • Georgia
  • Indiana
  • Kentucky
  • Louisiana
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • North Carolina
  • New Jersey
  • New Mexico
  • New York
  • Nevada
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin

If you are a tax-exempt organization or agency from one of the above states and do not wish to pay sales tax at checkout, please email your valid Tax Exempt Certificate to support@wilsonamplifiers.com prior to purchase.

For Canadian customers, customs and import duties may be collected after purchase. To avoid such fees, please order from our Canadian site.

How Do I Apply a Discount Code?

During the checkout process, under 'Your Order Summary,' you will see 'Have a coupon' box. Simply enter the coupon code and get your discount.


Shipping Rates and Options

Can I Exchange an Item?

Yes, if you are within your trial period, simply email (support@wilsonamplifiers.com) or call us (1-800-568-2723). We'd be happy to help with exchanging and crediting products.

Can I Return Items for a Refund?

Yes.

Different products have different return policies:

90-day returns:

  • Most weBoost products (not including professionally installed products)

30-day returns:

  • Most WilsonPro products
  • Most Accessories

See each individual product page for specific details on its return policy.

Simply email (support@wilsonamplifiers.com) or call us (1-800-568-2723). We'd be happy to help with the refund process.

I Have a Faulty Item. How Do I Return It?

Of course! If you’re within your warranty period, simply email (support@wilsonamplifiers.com) or call us (1-800-568-2723). We will gladly help you with replacing or finding a solution.

We only ask that you:

  • Pay for return shipping.
  • Include all the original items and packaging in good condition. WilsonPro commercial products have a 3 year warranty, weBoost products have a 2 year warranty and refurbished items has a 1 year warranty. Just contact us about any issue, and we’ll be glad to help.
  • We do not compensate for any expedited shipping paid for with the original order.

Business Financing

I Have a Business and I’m Interested in Getting a Complete Installation. What Sort of Financing Plans Do You Offer?

We offer up to $500,000 in credit approval via Direct Capital, a division of CIT Bank, NJ. You can apply here.

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About The Author of This Article
Alex Baker
Senior Copywriter - Wilson Amplifiers
Alex has been studying all things signal boosters for the past 5 years. His technical knowledge is matched only by his writing prowess. In his spare time, he enjoys long walks, stimulating conversation, collecting video games, and trying unusual recipes.

Get better signal contact our experts 24/7:

1-800-568-2723

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