Customer Service Frequently Asked Questions

Common questions about managing your account, claiming a warranty, payments and more.

Manage Your Account

How do I register an account?

How do I create or change my password?

How do I change my address or add a new one?

Your Recent and Completed Orders

How do I place an order?

Will I get confirmation of my order?

Can I make changes to my order?

Payment Options

What payment options are accepted?

Are taxes, customs charges and/or import duties included?

How do I apply a discount code?

Shipping Rates and Options

What are the shipping costs?

Where do you deliver to?

What are the delivery options?

Can I pick my order at your location?

Exchanges & Refunds

Can I exchange an item?

Can I return items for a refund?

I have a faulty item. How do I return it?

What is the warranty?