Customer Service Frequently Asked Questions

Common questions about managing your account,
claiming a warranty, payments and more.

Manage Your Account

How do I register an account?

How do I create or change my password?

How do I change my address or add a new one?

Your Recent and Completed Orders

How do I place an order?

Will I get confirmation of my order?

Can I make changes to my order?

Payment Options

What payment options are accepted?

Are taxes, customs charges and/or import duties included?

My Organization Has Tax Exempt Status in My State and I Want to Make Use of It. Do You Have a Tax Exemption Process?

How do I apply a discount code?

Shipping Rates and Options

What are the shipping costs?

Where do you deliver to?

Do you require a Signature for Delivery?

What are the delivery options?

Can I pick my order at your location?

Exchanges & Refunds

Can I exchange an item?

Can I return items for a refund?

I have a faulty item. How do I return it?

What is the warranty?

Why Choose Wilson Amplifiers

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Free, same-day shipping to anywhere in the contiguous United States.
Customer Support

US-based Customer Support

Our Texas-based team of experts will help you get the great signal you deserve.
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Designed & Assembled in the USA

Our high-quality amplifier kits are designed and assembled in the good old US of A.
Money Back

Guaranteed Money Back

Not giving you the signal you need? Give us a call within 30 days for an exchange or return.
Money Refresh

One Purchase No Subscriptions

Our kits are single purchase items. No WiFi or subscriptions are needed – they just work.
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FCC-Certified, Carrier Authorized

Completely legal. Register your booster with your carrier and enjoy great signal with no interruptions.