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Why Do I Keep Having Dropped Calls, and How Can I Fix It?
17th Jul 2020 /
by Wilson Amplifiers / Comments

Why Do I Keep Having Dropped Calls, and How Can I Fix It?

Why Do I Keep Having Dropped Calls?

A Guide to Eliminate Dropped Calls for Good


Nowadays we rely so much on our phones that we don’t expect to experience dropped calls. About 72% of cell phone users experience dropped calls occasionally, and 32% experience them regularly. It’s extremely frustrating and sometimes scary. You never know when they will occur, it can be during an interview, a business deal, or during an emergency.

You're here because you fall under the 72% or 32% of users whose phone keeps dropping calls. We will be going over different factors that cause dropped calls and different methods you can try for Apple and Android devices to fix them.

See complete cell signal booster kits for your situation:

What Causes Dropped Calls?


The main reason for dropped calls is due to weak cell phone signal. Weak signal can be caused by external factors like cell tower distance, mother nature, and building material (will be discussed later in this article). Dropped calls can also be linked to your phone's cellular network.

If you're just starting to experience dropped calls and they only occur randomly, we will go over some troubleshooting tricks in the next section. If you always experience dropped calls and they seem to occur in the same areas, try our troubleshooting tricks and if they don’t work keep reading for more information as to why.


Troubleshooting Tricks to Fix Dropped Calls


These tricks work for iPhone, Samsung, and any other smartphone devices. They work best if you are dealing with signal issues related to the phone itself.

Remove and Inspect Your Sim Card

A sim card is a small card that gives you access to the cellular network. Shut off your phone and with a small sim card tool or a paperclip remove your sim card located along the sides of the phone. If your phone has a removable back, the sim card might be behind the battery. Once the sim card has been removed, inspect it to see if it’s bent or cracked. A damaged sim card can be the cause of your dropped calls since you need it to access the network. To replace it, you will have to get in contact with your service provider.

If the sim card is not damaged, reinsert it. Turn on the phone, and make a phone call to test if the problem is fixed. This simple process can reset the network you are receiving and fix the issue.

If your phone does not have a sim card, try turning off the phone for a few seconds. When you turn it back on, make a phone call to test if the problem is fixed. Just shutting off the phone helps to reset the network you are receiving. The good ol’ turn it off and turn it back on.

Airplane Mode

Just because you’re not flying anywhere doesn't mean you can’t use airplane mode to your advantage. Similar to removing the sim card, airplane mode helps refresh the cellular network you’re receiving and reconnects you to the nearest cell tower.

Reset Network Settings

Resetting your network settings is almost like a factory reset for your phone. A factory reset erases everything that was once on the phone and erases issues like viruses. A network reset will not erase anything in your phone, but it will erase all of the networks that have ever been connected to your phone and start from scratch. As a result, it will connect you to the nearest cell tower and it can eliminate dropped calls.

Software Updates

You might be getting dropped calls because your phone is working under an older software. Software updates are released to fix bugs on your phone. Those bugs can be interfering with the current functionalities of your phone causing you to drop calls.


External Factors that Cause Dropped Calls


If the troubleshooting tricks did not work, the dropped calls are not directly linked to signal issues related to your phone. There are many external factors that can cause weak signal that are out of your control. We will be focusing on the top three.

First, we must understand how cell phone signal works. Cell phones transmit radio waves in all directions to communicate; they can be absorbed and reflected by different objects. The interference of objects can cause weak signal or block out cell signal completely creating dead zones. A dead zone is areas where mobile phone service is unavailable because the signal between the cell tower and cell phone is blocked or reduced.

Cell Tower Distance

If you are in an area that is far from a cell phone tower you are most likely experiencing weak signal which leads to dropped calls. Under perfect conditions, a cell phone has enough power to reach a cell tower up to 45 miles away. However, in a more realistic scenario, a cell phone might have enough power to reach a cell tower that is half that distance due to objects that interfere with the radio waves (we will discuss them shortly). In rural areas, your cell signal might have to travel a further distance to reach the nearest tower.

If you want to know where the nearest cell tower is located, there are different apps and web pages you can use to get that information.

Opensignal is a great app that helps you locate the nearest tower and shows you a coverage maps based on your current location. To get the best results, the app will need access to your location.

Cellreception.com is a web page that helps you locate the nearest tower. First, it will ask for your zip code or city. Once that information is filled in, you will need to select which service provider you have. If your carrier is not listed choose the parent company of the carrier. A map will pop up and you can zoom in and look for your address to find the nearest tower.

Parent companies and most common alternative companies:

Mother Nature

As crazy as it sounds trees, hills, valleys, and mountains can block radio waves. For example, if you live on one side of a hill, but the cell phone tower is on the other side, the radio waves have to travel around the hill. As mentioned earlier radio waves can be absorbed and reflected, the hill is blocking a direct line from the cell tower to you. It will absorb and reflect some of the radio waves as it travels. As a result, you could be in a dead zone or get poor cell signal and will continuously drop calls.

Building Material

Do you have a better signal outside your house or office building? The reason why you might be dropping calls indoors is because of the building material. Material like metal, tinted glass, concrete, brick, plaster, and insulation can weaken the signal or block out the signal completely. Similar to mother nature, since radio waves can be absorbed and reflected, they lose strength trying to get through the material.


Permanent Solution for Dropped Calls


The best way to permanently eliminate dropped calls is by investing in a cell phone signal booster.

A signal booster is a device that takes any existing 4G LTE, 4G, and 3G signal in the area, amplifies it for better use, and rebroadcasts the boosted signal into your home, office, or vehicle. The cell phone signal booster will help you bypass building material, amplify weak signal caused by mother nature, and amplify poor cell signal caused by tower distance.

Keep in mind that for a cell phone signal booster to work, there must be existing signal outside your home, office, or vehicle. A cell phone signal booster enhances existing signal, it does not create it. The cell phone signal booster will not work if there is no cell phone signal outside (dead zone).

Signal boosters are compatible with any phone from any service provider. Best of all, you don't need WiFi or any type of broadband connection for the signal booster to work.

As a result, you will have strong signal and ZERO dropped calls!


What Cell Phone Signal Booster Should I Get?


It all depends...

  • Are you looking to get a signal booster for your home, office, or vehicle? All of the above?
  • If you want a signal booster for your house or office, how much area are you trying to cover? Are you looking to cover only one room, two rooms, the whole house or office building?
  • If you want a signal booster for your vehicle, what type of vehicle do you have? Do you have a car, truck, RV, or camper?

Here are some recommendations to help you make the best decision:

Best Cell Phone Signal Booster For Home


The Best Professionally Installed Signal Booster for Home

  • Superior cell phone service for your entire home. 5G Ready
  • Up to 7,500 sq. ft. to coverage under best conditions
  • Up to +72 dB gain, with 24 dBm uplink and 12 dBm downlink
  • Multiple accessories for maximum coverage and customization (sold separately)
  • Complete coverage for entire home for all carriers across multiple devices
  • Outdoor yagi antenna and indoor panel antenna, with stylish fabric front

Our Review:

The weBoost Installed Home Complete Signal Booster Kit is the most powerful home booster we have. It works best for large homes in urban or rural areas. Under the best conditions, it can give you reliable coverage throughout your home up to a 7,500 sq ft. It’s important to understand that the coverage area can be affected by the strength of your outside signal. If you have a weak outside signal, you can expect coverage of around 2,500-4,000 square feet. Additional antennas will be required to maximize your coverage – especially if you are trying to cover more than one floor.

The best part of the weBoost Installed Home is that it offers professional residential installation. You won't have to stress about installing the signal booster yourself nor trying to figure out what the best location for it is.

Your whole house will have reliable cell phone signal. You will be able to accept calls anywhere without having to worry about dropping them.

Only at
wilson amplifiers logo
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.

The Best Cell Phone Signal Booster for Medium Sized Homes

  • Up to 5,000 sq. ft. of coverage under best conditions
  • Up to +65 dB of gain, with 21 dBm uplink and 12 dBm downlink
  • Multiple accessories for maximum coverage and customization (sold separately)
  • Complete coverage for multiple rooms or midsize home for all carriers across multiple devices
  • Outdoor yagi antenna and indoor panel antenna configuration, with stylish fabric front

Our Review:

The weBoost Home MultiRoomSignal Booster Kit is the most popular signal booster for home. It's perfect for midsize homes and offices in urban and rural areas. Regardless of where your home or office is located, you will have consistent cell phone signal indoors. The signal booster will help you have stronger signal, better call quality, and eliminate dropped calls.

There is one main thing you should consider about the cell phone signal booster. Under the best conditions, this signal booster can cover up to 5,000 sq ft. If you have weak cellular signal outside your home, the signal booster will not be capable of covering 5,000 sq feet. A more realistic coverage area expectation is 1,000 to 2,500 sq ft. Depending on the strength of your outside signal, you can get more or less coverage area.

It is important to note that the weBoost Home Multiroom Signal Booster is a DIY kit. If you were looking for a signal booster that can be professionally installed, consider the weBoost Installed Home Complete Signal Booster Kit.

Only at
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.

The Best Cell Phone Signal Booster for One or Two Rooms

  • Enhances 4G, LTE, and 3G
  • Up to 1,500 sq. ft. of coverage under best conditions or 1-2 rooms
  • Up to +60 dB of gain for 32X stronger signal
  • Works best for one room, apartments, and small homes

Our Review:

The weBoost Home Room Signal Booster Kit is the most affordable signal booster; great if you are on a budget. It enhances your signal in areas up to 1,500 sq ft under perfect conditions. However, depending on the strength of your existing outside signal, a more realistic coverage area is 200 to 500 sq ft.

Most customers have mentioned that they need to get much closer to the inside antenna than anticipated for better signal. It's a great option if you live in an apartment, dorm room, or condo. The weBoost Home Room Signal Booster is a good starter kit if you have decent outside signal and will improve your call quality and reduce dropped calls in certain areas. However, it doesn't cover the whole home and it's not a strong performer in rural areas with poor cell signal. If you live in an area with a weak signal, it's very unlikely you will see the results you want and should consider an upgrade to the weBoost Home MultiRoom Signal Booster Kit.

Only at
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.

Best Cell Phone Signal Booster For Vehicles


The MOST Powerful Multi-User Signal Booster for Vehicles

  • Boosts Talk, Text, Internet, 3G network or 4G LTE voice and data
  • Amplifies multiple cellular devices across all major US carriers
  • Works in extremely rural and remote areas
  • Up to 50 dB Gain

Our Review:

The Drive Reach is our most powerful in-vehicle cell phone signal booster. With its increased uplink output, users can access towers that are 2x farther for twice the signal strength – signifying an increase of almost 5dB in uplink output power. Since your cell phone signal will be able to reach further, you will eliminate dropped calls and have better call quality.

The kit comes with a mini outside magnet mount antenna (adhesive for aluminum vehicles) to pick up the signal. A low-profile interior antenna (usually Velcroed to the driver’s seat) to broadcast the signal inside the vehicle. Keep in mind that you do have to be about an arm’s length from the interior antenna to get the boosted signal. It works for cars, SUVs, trucks, and RVs.

Only at
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.

The MOST Powerful Stationary Cell Signal Booster for RVs, Trailers, and Campers

  • Boosts Talk, Text, Internet, 3G network or 4G LTE voice and data
  • Amplifies multiple cellular devices across all major US carriers
  • Works even in extremely rural and remote areas
  • Up to +65 dB Gain

Our Review:

The weBoost Connect RV 65 Cellphone Signal Booster Kit is the most powerful booster for stationary RV’s, trailers, and campers. The kit includes a telescoping pole (can go up to 25’ tall), secure mounting brackets, and powerful yagi exterior and interior antennas guaranteed to cover your whole RV. The yagi antennas have 2x the uplink power – meaning you get 30-60% more reach to the nearest cell tower. The more reach you have to the nearest cell tower, the less dropped call you get.

Keep in mind that the strength from the boosted signal depends on your existing outside signal. It works great for urban, suburban, and rural areas.

Only at
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.

The MOST Powerful Cell Signal Booster for RVs, Trailers, and Campers While Moving

  • Boosts Talk, Text, Internet, 3G network or 4G LTE voice and data
  • Amplifies multiple cellular devices across all US carriers (Verizon, AT&T, T-Mobile, Sprint, US Cellular, and more)
  • Up to +50 dB Gain

Our Review:

The weBoost Connect Drive X Signal Booster Kit is a powerful signal booster for RVs, trailers, and campers. It can be used while driving and while stationary at the campsite, so it only requires one easy installation. It works best for Class A and Class C RVs, but it can also be used for Class B.

The signal booster reaches farther to and from cell phone towers and bypasses any material obstruction. You will have better call quality and a lot less dropped calls.

Keep in mind that the antenna for the Drive X has less range and power than the stationary option. If you spend most of your time in one location, consider the weBoost Connect RV 65 Cellphone Signal Booster

Only at
  • FREE shipping, no minimum purchase.
  • 90 Day money back guarantee.
  • Lifetime support.


How can we help you?


Wilson Amplifiers is the leading provider of cell phone signal boosters. Cell phone boosters amplify 3G & 4G LTE for any phone with any carrier for home, office, or vehicle.

We seriously hate dropped calls and poor coverage, so it's our goal in life to rid the world of spotty signal, one happy customer at a time:

  • Free consultation (ask us anything) with our US-based customer support (sales@wilsonamplifiers.com) or call us at 1-800-568-2723.
  • Free shipping.
  • Better signal or industry-leading 90 money-back guaranteed. No questions asked.
  • We want everyone to be satisfied, so we provide lifetime technical support and a 2-year warranty for all products.

Ask us anything and we'll be glad to help.

Questions or Comments? Contact Us.