Why Do I Keep Having Dropped Calls, and How Can I Fix It?

Why Do I Keep Having Dropped Calls, and How Can I Fix It?

Written by Wilson Amplifiers
19th Feb 2021

A Guide to Eliminate Dropped Calls for Good

Nowadays we rely so much on our phones that we don’t expect to experience dropped calls. About 72% of cell phone users experience dropped calls occasionally, and 32% experience them regularly. It’s extremely frustrating and sometimes scary. You never know when they will occur, it can be during an interview, a business deal, or during an emergency.

You're here because you fall under the 72% or 32% of users whose phone keeps dropping calls. We will be going over different factors that cause dropped calls and different methods you can try for Apple and Android devices to fix them.

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What Causes Dropped Calls?

The main reason for dropped calls is due to weak cell phone signal. Weak signal can be caused by external factors like cell tower distance, mother nature, and building material (will be discussed later in this article). Dropped calls can also be linked to your phone's cellular network.

If you're just starting to experience dropped calls and they only occur randomly, we will go over some troubleshooting tricks in the next section. If you always experience dropped calls and they seem to occur in the same areas, try our troubleshooting tricks and if they don’t work keep reading for more information as to why.

Troubleshooting Tricks to Fix Dropped Calls

These tricks work for iPhone, Samsung, and any other smartphone devices. They work best if you are dealing with signal issues related to the phone itself.

Remove and Inspect Your Sim Card

A sim card is a small card that gives you access to the cellular network. Shut off your phone and with a small sim card tool or a paperclip remove your sim card located along the sides of the phone. If your phone has a removable back, the sim card might be behind the battery. Once the sim card has been removed, inspect it to see if it’s bent or cracked. A damaged sim card can be the cause of your dropped calls since you need it to access the network. To replace it, you will have to get in contact with your service provider.

If the sim card is not damaged, reinsert it. Turn on the phone, and make a phone call to test if the problem is fixed. This simple process can reset the network you are receiving and fix the issue.

If your phone does not have a sim card, try turning off the phone for a few seconds. When you turn it back on, make a phone call to test if the problem is fixed. Just shutting off the phone helps to reset the network you are receiving. The good ol’ turn it off and turn it back on.

Airplane Mode

Just because you’re not flying anywhere doesn't mean you can’t use airplane mode to your advantage. Similar to removing the sim card, airplane mode helps refresh the cellular network you’re receiving and reconnects you to the nearest cell tower.

Reset Network Settings

Resetting your network settings is almost like a factory reset for your phone. A factory reset erases everything that was once on the phone and erases issues like viruses. A network reset will not erase anything in your phone, but it will erase all of the networks that have ever been connected to your phone and start from scratch. As a result, it will connect you to the nearest cell tower and it can eliminate dropped calls.

Software Updates

You might be getting dropped calls because your phone is working under an older software. Software updates are released to fix bugs on your phone. Those bugs can be interfering with the current functionalities of your phone causing you to drop calls.

External Factors that Cause Dropped Calls

If the troubleshooting tricks did not work, the dropped calls are not directly linked to signal issues related to your phone. There are many external factors that can cause weak signal that are out of your control. We will be focusing on the top three.

First, we must understand how cell phone signal works. Cell phones transmit radio waves in all directions to communicate; they can be absorbed and reflected by different objects. The interference of objects can cause weak signal or block out cell signal completely creating dead zones. A dead zone is areas where mobile phone service is unavailable because the signal between the cell tower and cell phone is blocked or reduced.

Cell Tower Distance

If you are in an area that is far from a cell phone tower you are most likely experiencing weak signal which leads to dropped calls. Under perfect conditions, a cell phone has enough power to reach a cell tower up to 45 miles away. However, in a more realistic scenario, a cell phone might have enough power to reach a cell tower that is half that distance due to objects that interfere with the radio waves (we will discuss them shortly). In rural areas, your cell signal might have to travel a further distance to reach the nearest tower.

If you want to know where the nearest cell tower is located, there are different apps and web pages you can use.

Opensignal is a great app that helps you locate the nearest tower and shows you a coverage maps based on your current location. To get the best results, the app will need access to your location.

Cellreception.com is a web page that helps you locate the nearest tower. First, it will ask for your zip code or city. Once that information is filled in, you will need to select which service provider you have. If your carrier is not listed choose the parent company of the carrier. A map will pop up and you can zoom in and look for your address to find the nearest tower.

Parent companies and most common alternative companies:

Mother Nature

As crazy as it sounds trees, hills, valleys, and mountains can block radio waves. For example, if you live on one side of a hill, but the cell phone tower is on the other side, the radio waves have to travel around the hill. As mentioned earlier radio waves can be absorbed and reflected, the hill is blocking a direct line from the cell tower to you. It will absorb and reflect some of the radio waves as it travels. As a result, you could be in a dead zone or get poor cell signal and will continuously drop calls.

Building Material

Do you have a better signal outside your house or office building? The reason why you might be dropping calls indoors is because of the building material. Material like metal, tinted glass, concrete, brick, plaster, and insulation can weaken the signal or block out the signal completely. Similar to mother nature, since radio waves can be absorbed and reflected, they lose strength trying to get through the material.

For more information, visit our cell tower locator guide.

Permanent Solution for Dropped Calls

The best way to permanently eliminate dropped calls is by investing in a cell phone signal booster.

A signal booster is a device that takes any existing 5G, 4G, and LTE signals, amplifies them for better use, and rebroadcasts them into your home, office, or vehicle. The booster system will help you overcome building, mother nature, and tower distance challenges.

Keep in mind that for a cellular booster to work, there must be existing signal outside your home, office, or vehicle. A signal booster enhances existing signal, it does not create it. The amplifier will not work if there is no cell phone signal outside (dead zone).

Signal boosters are compatible with any phone from any service provider. Best of all, you don't need WiFi or any type of broadband connection for the signal booster to work.

As a result, you will have strong signal and ZERO dropped calls!

What Cellular Signal Booster Should I Get?

It all depends...

  • Are you looking to get a signal booster for your home, office, or vehicle? All of the above?
  • If you want a signal booster for your house or office, how much area are you trying to cover? Are you looking to cover only one room, two rooms, the whole house or office building?
  • If you want a signal booster for your vehicle, what type of vehicle do you have? Do you have a car, truck, RV, or camper?

Here are some recommendations to help you make the best decision:

Best Signal Booster For Home

The Best Signal Booster for Midsize Homes

weboost home multiroom
weBoost Home MultiRoom - 470144

For midsize homes and offices with a strong outside signal or small homes with weak outside signal.

Buy Now at $569.99
  • Up to 5,000 sq ft of coverage under best conditions
  • Up to +65 dB of gain, with 21 dBm uplink and 12 dBm downlink
  • Multiple accessories for maximum coverage and customization (sold separately)
  • Complete coverage for multiple rooms or midsize home for all carriers across multiple devices
  • Outdoor yagi antenna and indoor panel antenna configuration, with stylish fabric front

The weBoost Home MultiRoom is is the most popular booster and perfect for most homes. It features a maximum uplink output of 21 dBm, allowing the booster to reach far distanced towers for stronger in-building signal to eliminate dropped calls. Perfect for people in the city and the countryside.

As its name suggests, you can expect multiple rooms of coverage or even whole-home coverage depending on your outside signal strength. Assuming you have excellent cellular signal outside your home, the Home MultiRoom can cover areas up to 5,000 sq ft, but most people will get between 2,000 – 3,000 sq ft of indoor coverage, areas with extremely poor cellular reception can expect much less coverage.

If you’re in an area where you receive next to no signal, or you want a reliable connection throughout your large home, this is the lowest grade signal booster you should get, consider its sister product, the weBoost Home Complete.

The Best Professionally Installed Signal Booster for Home

weboost installed home complete
weBoost Installed Home Complete - 474445

Whole-home coverage for large homes with strong outside signal or midsize homes with weak outside signal.

Buy Now at $1,299.99
  • Superior cell phone service for your entire home. 5G Ready
  • Up to 7,500 sq. ft. to coverage under best conditions
  • Up to +72 dB gain, with 24 dBm uplink and 12 dBm downlink
  • Multiple accessories for maximum coverage and customization (sold separately)
  • Complete coverage for entire home for all carriers across multiple devices
  • Outdoor yagi antenna and indoor panel antenna, with stylish fabric front

The weBoost Installed Home Complete is the most powerful home booster you can get to eliminate dropped calls, improve call quality, and increase data speeds. It’s capable of providing whole-home coverage for a large home with strong outside signal or a midsize home with weak outside signal.

It features a maximum gain of +72 dB, which is the highest of any multi-carrier home unit, making it roughly a shade over 3x more powerful than the weBoost Home MultiRoom. And with its powerful uplink and downlink outputs, the Installed Home Complete can reach far distanced towers to provide you with superior service indoors.

Under perfect conditions, the Installed Home Complete can cover areas up to 7,500 sq ft. However, depending on your outside signal strength, most people will get between 4,000 – 6,000 sq ft, even with below average outside signal, fringe zones can expect a little less.

To maximize your coverage, additional antennas are required, especially if you’re trying to cover more than one floor. Not to mention, it features an aesthetically pleasing design to enhance your home décor rather than ruin it.

The best part of the weBoost Installed Home Complete is that it includes a professional residential installation. You won’t have to stress about installing the signal booster yourself nor trying to figure out what the best location for the signal booster is – the professionals will take care of it. However, if you would rather install the booster yourself, we also offer a Do-It-Yourself version.

weboost home complete
weBoost Home Complete - 470145

DIY booster for large homes.

Buy Now at $999.99

The Best Signal Booster for One or Two Rooms

weboost home studio
weBoost Home Studio - 470166

For small homes and office spaces for all carriers.

Buy Now at $349.99
  • 5G ready booster - Amplifies 4G LTE and 3G signals
  • Up to 2,000 sq ft of coverage under best conditions
  • Up to +60 dB of gain
  • Compact design, fits on any flat surface

The weBoost Home Studio is the newest and most affordable home signal booster designed to boost multiple cellular devices across all US carriers. Perfect for people on a budget who want to improve their call quality and reduce the number of dropped calls in certain areas.

This small compact boosters can enhance your cellular signal in areas up to 2,000 sq ft under perfect conditions, ideal for a small home, apartment, dorm, or condo. However, coverage is determined by how strong or weak your outside signal is. Weak signal areas will probably get around 200-500 sq ft, enough to cover one large room, such as a living room, home office, master bedroom, or two small rooms.

Great starter kits if you have decent outside signal but struggle with a reliable connection in the rooms where it matters. However, If you live in a weak signal area, you're very unlikely to see the results you want and should consider an upgrade to the weBoost Home MultiRoom.

Best Signal Booster For Vehicles

The Most Powerful Multi-User Signal Booster for Vehicles

weboost drive reach
weBoost Drive Reach - 470154

For drivers in remote and urban areas.

Buy Now at $499.99
  • Boosts Talk, Text, and 3G & 4G LTE Data - 5G Ready
  • Amplifies multiple cellular devices across all carriers
  • Up to +50 dB gain
  • Works in extremely rural and remote areas
  • Extremely customizable, with variants for any type of vehicle and situation

The weBoost Drive Reach is the most powerful vehicle cellular booster, designed to boost up to 4 cellular devices across all carriers. It’s the booster we highly recommend for most situations.

A mini magnet mount outside antenna picks up the signals, and a low-profile interior antenna (usually Velcroed to a seat) broadcasts the signal inside your vehicle. For optimal results, your device will have to be about an arm's length from the inside antenna to benefit from the boosted signal, so it's best for your typical sedan, truck, or SUV, but will work with any vehicle.

It features the highest uplink output power of any multi-carrier vehicle booster, allowing it to reach cell towers that are 2x further for twice the signal strength, making it much more powerful than its competitors and a great performer in the most rural of roads and highways. Plus, since the booster is communicating with far distanced towers, the amount of dropped calls you experience will be greatly reduced and call quality will be enhanced.

For those extreme cases of poor cellular reception, the Drive Reach is the way to go.

The Most Powerful Stationary Cell Signal Booster for RVs, Trailers, and Campers

weBoost Destination RV 65
weBoost Destination RV - 470159

For stationary RVs, campers, and trailers

Buy Now at $649.99
  • Boosts Talk, Text, Internet, 3G or 4G LTE Data. 5G Ready.
  • Stationary ONLY booster
  • Amplifies multiple cellular devices
  • Up to +65 dB gain
  • Works with ALL cellular devices across ALL carriers
  • Works even in extremely rural and remote areas

The weBoost Destination RV is the most powerful booster for stationary RVs, trailers, and campers.

The kit includes a telescoping 25' mast, secure mounting brackets, and powerful Yagi exterior and interior antennas guaranteed to cover your whole RV, even with very weak outdoor signal.

Most RV boosters utilize omnidirectional outdoor antennas to capture incoming signals from every direction. The Destination RV, however, uses a directional antenna to provide superior communication to and from cell towers, reducing dropped calls, enhancing call quality, and providing faster data speeds. Yagi antennas are 3x more powerful than omnidirectional antennas, which is why they can communicate with far distanced cell towers in even the most remote locations.

When compared to other mobile signal boosters, the Destination RV has an additional +15 dB of gain, meaning it will greatly improve your cellular signal at any campsite, even in rural areas with limited coverage.

Powerful Cell Signal Booster for RVs, Trailers, and Campers While Moving

weboost drive x rv
weBoost Drive X RV - 471410

For RVs in motion and parked.

Buy Now at $499.99
  • Boosts talk, text, 3G and 4G LTE data
  • 5G ready
  • Amplifies multiple cellular devices simultaneously (up to 4)
  • Up to +50 dB gain
  • Works with all cellular devices across all carriers (Verizon, AT&T, T-Mobile, Sprint, US Cellular, and more)

The weBoost Drive X RV is a great multi-user vehicle booster for RVs, trailers, and campers. It can be used while driving and while stationary at a campsite, so it only requires one easy installation. This kit pairs the weBoost Drive X with the best-in-class indoor and outdoor OTR (over-the-road) antennas for improved coverage while moving.

Great for those who have a Class B camper as it should cover most of the interior space boosting signals for up to 4 phones, but can be used for Class A, Class C, and towable trailers as well. Keep in mind that the location of the inside antenna, whether you put it in the living area or the driver’s cabin, can impact which areas are being boosted. On average, the Drive X RV can provide a coverage area up to 10 ft from the inside antenna, depending on the strength of your outside signal.

This amplifier will also work while stationary, but it’s not as powerful as the weBoost Destination RV.

How can we help you?

Wilson Amplifiers is the leading provider of cell phone signal boosters. Cell phone boosters amplify 3G & 4G LTE for any phone with any carrier for home, office, or vehicle.

We seriously hate dropped calls and poor coverage, so it's our goal in life to rid the world of spotty signal, one happy customer at a time:

  • Free consultation (ask us anything) with our US-based customer support (sales@wilsonamplifiers.com) or call us at 1-800-568-2723.
  • Free shipping.
  • Better signal or industry-leading 90 money-back guaranteed. No questions asked.
  • We want everyone to be satisfied, so we provide lifetime technical support and a 2-year warranty for all products.

Ask us anything and we'll be glad to help.

Interested in Learning More? Check Out Our Signal Boosting Info Center

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