The One Basic But Neglected Service The Best Hotels & Hospitality Professionals Use to Keep Guests Happy
20th Jun 2019 /
by Wilson Amplifiers / Comments

The One Basic But Neglected Service The Best Hotels & Hospitality Professionals Use to Keep Guests Happy

Hotel In-Building Wireless

The best service, a great location, top-notch amenities, a renowned bar & restaurant, and extraordinary decor that looks like modern art.

You’ve got the five-star experience, right?

Despite hotel management and front-line staff exceeding customer expectations, there’s often one important and ignored service that affects everyone from guests to the staff themselves.

How’s your cell phone service indoors?


Wilson Amplifiers provides complete in-building cell phone signal booster installation services:

Most Hotels Have Terrible Cellular Connection

It’s the 21st century and connectivity is the new necessity. Unfortunately, most hotels are still stuck with yesteryear’s problems.

While 4G LTE signals from all carriers freely propagate in open areas, inside buildings, it’s severely limited by heavy building material that blocks, absorbs, reflects, and degrades cell signal– thus limiting coverage and creating dead zones.

From thick concrete walls to various metals used in construction, it all disrupts cell phone from properly reaching inside. Modern energy-efficient hotels have it worse. Green material is known to bounce cell phone signal away.

The WORST Building Materials That Disrupt Cellular Service:

Building Material dB loss

Do Guests Really Care About Having Cell Phone Reception Indoors?

Conference rooms. Banquet rooms. Ballrooms. Even to the comforts of their own bedroom. Think of the hundreds to thousands of guests staying overnight and dealing with spotty reception.

A missed call. Video buffering. Unable to upload or download important moments. These tiny frustrations add up. With the hospitality service all about the devil in the details, a dreaded loading screen on any phone is like a shower without clean towels.

Even with guests who are looking to get away from it all and disconnect are still tied to their smartphones and daily online comforts. Whether it’s for leisure or emergency, at some point, everyone is dependent on having a STRONG wireless connection for their devices.

But Doesn’t WiFi Cover Everything I Need for Indoor Coverage?

WiFi is the standard for wireless communication. There’s no doubt about it. However, it does have its drawbacks.

First is congestion. With hundreds to thousands of guests and staff connecting to one single network at the same time, it leads to overloaded networks, slow speeds, and unreliable & unsecure connections.

Since nearly every person has a smartphone and paid plan, why not offload congestion and improve security by providing better use of their own network?

Second, in the case of a downed WiFi network, coverage across every room would have no access.

Third, cellular networks are varied with AT&T, Verizon, T-Mobile, and Sprint having independent frequencies and networks to provide alternate connections. More options are always a good thing.

Solutions for Getting STRONGER Cell Phone Signal Inside

With the rise of faster 4G speeds and the incoming 5G that will rival today’s WiFi networks, IT managers and hospitality managers are now selecting cell phone signal boosters to improve their indoor cellular connectivity. Whereas building material weaken signal, cell phone signal boosters amplify signal inside.

Let’s look at the top options:

Active DAS (Distributed Antenna System)

DAS stands for distributed antenna system. It’s a system of antennas and remote nodes that improve cellular coverage inside any hotel building.

Active DAS uses fiber optic cables and converts analog RF signal to digital for longer cable runs and wider coverage. It also connects directly to the carrier network thus providing the best coverage especially for large complexes like resorts.

However, it’s expensive, with up to $5 per square foot covered and deployment time is long due to getting carrier permission and necessary requirements. Also, permission is limited to only ONE carrier at a time, so having a multi-carrier active DAS system requires 4 independent requests for permission to connect to AT&T, Verizon, T-Mobile, and Sprint.

Need to talk about a DAS Solution? Contact us at pro@wilsonamplifiers.com for a free quote.


Passive DAS (Distributed Antenna System)

Passive DAS pulls in off-the-air cellular signal and amplifies it to and from the cell tower. Because it is already using existing carrier signal, it does not require permission and is cheaper and faster to install–about $1 per square foot.

Passive DAS is also known as a cell phone signal booster. It’s commonly popular for home use; however, stronger commercial signal boosters are now entering the small medium enterprise market.

It’s not as powerful as Active DAS and is 110% dependent on the quality of outside signal. Yet it’s a cheaper option for smaller metal buildings.

This is the option most mid-sized hotels are choosing to improve their cellular connection and speeds.


Best Passive DAS (Commercial Cell Phone Signal Booster) Solutions

  • Up to +70 dB of gain
  • Works for all phones and all carriers
  • Boosts 698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2115 MHz cellular radio frequencies.
  • Extended Dynamic Range to ensure continuous connectivity
  • A simple wall-mount installation
  • Onboard adjustable software
  • Color LCD Touch Screen
  • 50 or 75 Ohm variants

The WilsonPro 1100 is Wilson Electronics’s latest flagship for small buildings with a maximum gain of +70 dB, +25 dBm uplink and +15dBm downlink power. XDR (eXtended Dynamic Range) technology makes it ideal for both extremely rural and extremely urban environments.

With that kind of upload power, it has greater reach than any other booster, allowing it to bring in critical signal from far-away cell towers.

Only at
  • FREE shipping.
  • 30 Day money back guarantee.
  • Lifetime technical support exclusive only on Wilson Amplifiers.

  • Indoor 4G & 3G coverage up to 35,000 sq ft
  • Works for all phones and all carriers
  • Stronger & more reliable calls, text, email, and internet data
  • Up to 16 inside antennas for wide coverage
  • Up to +70 dB gain, +25 dBm uplink power and +12 dBm downlink power.

Without a doubt, the most powerful cellular signal booster ever made. The secret to the WilsonPro 4000R is the revolutionary design. Instead of 1 signal booster, the unit houses four (yes, FOUR) independent signal boosters in a rack-mount unit for IT closets or wall-mount unit.

With the need for only one outside antenna and XDR technology, which automatically adjusts for maximum gain no matter how strong or poor the signal, the WilsonPro 4000R is a clean and easy install unlike other similar signal boosting models.

Only at
  • FREE shipping.
  • 30 Day money back guarantee.
  • Lifetime technical support exclusively at Wilson Amplifiers.

Wilson Amplifiers: The Trusted Name in Boosting Signal


Active or passive DAS, which is the best solution for you? Wilson Amplifiers always has the answer. Depending on the size, scope, and situation, the experts at Wilson Amplifiers can tailor a custom solution for you in time, under budget, and professionally installed.

Services we provide:

  • FREE floor plan analysis with detailed heatmaps & coverage expectations.
  • FREE consultation adhering to your requirements and budgets.
  • Equipment selection from only the best.
  • Site survey from certified wireless technicians.
  • Professional turnkey installation & expert project management.

Contact us today to get the best solution for improving your 4G LTE cellular signal indoors.

Get better signal contact our experts 24/7:

1-800-568-2723

Questions or Comments? Contact Us.